General Questions
How do I place an order?
- Browse our collection and select your preferred product and size.
- Click “Add to Cart”.
- Proceed to Checkout.
- Log in or create your Kilo Che account.
- Enter your shipping details and complete the payment.
- You will receive an order confirmation via Email, SMS, or WhatsApp.
Do I need an account to place an order?
- Yes. You need to create a Kilo Che account before placing an order.
What payment methods do you accept?
We accept secure online payments through UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other payment methods available at checkout.
Do you offer Cash on Delivery (COD)?
No. Cash on Delivery (COD) is currently not available. All orders must be prepaid using one of our secure payment methods.
Returns & Exchanges
What is your return policy?
You can request a return within 7 days of delivery, provided the product is unused, unwashed, with all original tags attached, and returned in its original packaging. Please refer to our Refund & Returns Policy for complete details.
Can I exchange a product?
Yes. We offer size exchanges for the same product, subject to stock availability. Exchanges for a different product, colour, or design are not available.
How do I request a return?
To request a return, contact our support team within 7 days of delivery with your Order ID. Once approved, we’ll guide you through the return process.
Can I return products purchased during a sale?
Products purchased during sales, promotional events, or special offers are generally non-refundable. Exchanges may be approved only in exceptional cases at Kilo Che’s discretion.
How long does a refund take?
Once your returned item has been received and passes our quality inspection, refunds are generally processed within 24–48 hours. Bank processing times may vary.
Shipping
How long does shipping take?
- Metro Cities: 1–4 Business Days
- Rest of India: 4–7 Business Days
Delivery timelines are estimates and may vary depending on your location and courier operations.
Do you offer free shipping?
Shipping charges, if applicable, are displayed at checkout before payment. Free shipping may be available during selected promotional campaigns.
How can I track my order?
Once your order is shipped, you’ll receive tracking details via Email, SMS, or WhatsApp. You can also track your order from the My Orders section of your Kilo Che account.
Do you ship internationally?
Currently, Kilo Che ships only within India. We may introduce international shipping in the future.
What happens if my package is delayed?
While we strive to deliver every order on time, delays may occur due to weather conditions, courier issues, public holidays, or other unforeseen circumstances. If your order is significantly delayed, please contact our support team, and we’ll be happy to assist you.