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Shipping Policy

  • Shipping Policy

Shipping Policy

Thank you for shopping with Kilo Che. We are committed to delivering your order safely and on time. Please read our Shipping Policy carefully before placing your order.

Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders are processed only on business days (Monday to Saturday), excluding public holidays.

  • During sales, festive seasons, or high-demand periods, order processing may take slightly longer.

Shipping Timeline

Once your order has been dispatched:

  • Metro Cities: 1–4 business days

  • Rest of India: 4–7 business days

Delivery timelines are estimates and may vary depending on your location, courier partner availability, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before payment.

  • Any promotional free shipping offers will be subject to the terms of the respective campaign.

Order Tracking

  • Once your order is shipped, you will receive a confirmation via Email, SMS, or WhatsApp containing your tracking details.

  • You can also track your order by logging into your Kilo Che account and visiting the “My Orders” section.

Delivery Attempts

  • Our courier partner will make delivery attempts as per their standard delivery policy.

  • If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the order, the shipment may be returned to us.

  • Additional shipping charges may apply for re-dispatch of returned shipments.

Address Changes

  • Shipping addresses can only be modified before your order has been shipped.

  • Once an order has been dispatched, we may not be able to change the delivery address.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

  • Extreme weather conditions

  • Natural disasters

  • Public holidays

  • Courier partner delays

  • Government restrictions

  • Operational disruptions beyond our control

Kilo Che shall not be held liable for delays caused by such circumstances.

Lost or Damaged Shipments

  • If your order arrives damaged, incomplete, or appears to have been tampered with, please contact us within 48 hours of delivery.

  • If your shipment is lost in transit, our team will coordinate with the courier partner to investigate and provide an appropriate resolution.

International Shipping

  • Currently, Kilo Che ships only within India unless otherwise specified on our website.

  • If international shipping becomes available, applicable shipping charges, customs duties, taxes, and import regulations will be the responsibility of the customer unless stated otherwise.

Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details at the time of placing an order.

  • Kilo Che shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Contact Us

For any shipping-related queries, please contact us:

Kilo Che
304, 3rd floor, Sanghvi Industrial Estate, Near Hindustan Naka signal, MG Road, Kandivali west, Mumbai 400067