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Refund and Returns Policy

  • Refund and Returns Policy

Refund & Returns Policy

At Kilo Che, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, please read our Refund & Returns Policy below.

Return Eligibility

You may request a return within 7 days from the date your order is delivered.

To be eligible for a return:

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, and packaging must be intact.

  • A valid proof of purchase is required.

  • Returns are subject to inspection and approval by our Quality Check team.

Return Charges

  • A ₹100 return processing fee will be applicable for returns using our reverse pickup service.

  • Reverse pickup is available for most serviceable pin codes.

  • If your location is not serviceable for reverse pickup, you will need to self-ship the product to our warehouse.

  • For approved self-shipped returns, the courier charges will be credited to your Kilo Credits, subject to verification.

Exchange Policy

We offer size exchanges only.

You may request an exchange within 7 days of delivery.

Please note:

  • Exchanges are allowed only for the same product in a different size.

  • Exchanges for another design, colour, or different product are not permitted.

  • Exchange requests are subject to stock availability.

  • Replacement products will be shipped after the original item is received and passes quality inspection.

Non-Returnable & Non-Exchangeable Products

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Masks

  • Boxers

  • Shorts

  • Socks

  • Caps

  • Sweat-Activated T-Shirts

  • Gift Cards

  • Vouchers

Kilo Che reserves the right to update this list without prior notice.

Combo Products

  • Products purchased as part of a combo or bundle must be returned or exchanged as a complete set.

  • Partial returns or exchanges from combo packs are not accepted.

Defective or Incorrect Products

If you receive:

  • A damaged product

  • A manufacturing defect

  • An incorrect item

Please contact us within 48 hours of delivery by emailing info@kiloche.com with:

  • Your Order ID

  • Clear images of the product

  • A brief description of the issue

Once verified by our Customer Support Team, we will arrange an appropriate replacement or refund.

Refund Policy

Once your returned product is received and successfully passes quality inspection, your refund will be processed within 24–48 hours.

Refunds will be issued to:

  • Your original payment method (where applicable); or

  • Kilo Credits, if selected by you.

Please note:

  • Only the exact amount paid for the product will be refunded.

  • Shipping charges, gift wrapping charges, convenience fees, and return processing fees are non-refundable.

  • Kilo Credits used while placing an order will not be reinstated after a return.

Depending on your bank or payment provider, the refunded amount may take additional time to appear in your account.

Festival Sales & Promotional Purchases

Products purchased during:

  • Festival Sales

  • Flash Sales

  • Promotional Campaigns

  • Pop-up Events

  • Special Discount Events

are strictly non-refundable.

Exchanges may be considered only in exceptional cases at the sole discretion of Kilo Che, provided:

  • The request is made within 48 hours of purchase.

  • The product is unused and in its original condition.

  • All tags and packaging remain intact.

  • Valid proof of purchase is provided.

If approved, exchanges will only be allowed for:

  • Size replacement; or

  • Store Credit

Subject to stock availability.

Self-Shipping Address

If reverse pickup is unavailable in your location, please courier your return to:

Kilo Che
304, 3rd Floor, Sanghvi Industrial Estate
Near Hindustan Naka
Kandivali (West)
Mumbai – 400067
India

Important: Please do not use The Professional Couriers for self-shipping, as deliveries through this courier partner may not be accepted at our warehouse.

How to Request a Return or Exchange

  1. Log in to your Kilo Che account.

  2. Go to “My Orders”.

  3. Select the product you wish to return or exchange.

  4. Choose the reason for your request.

  5. Select either “Reverse Pickup” or “Self-Ship”.

  6. Confirm your address and submit the request.

You will receive updates regarding pickup, inspection, and refund/exchange via Email, SMS, or WhatsApp.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Address:
Kilo Che
304, 3rd floor, Sanghvi Industrial Estate, Near Hindustan Naka signal, MG Road, Kandivali west, Mumbai 400067