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Privacy Policy

  • Privacy Policy

Privacy Policy

At Kilo Che, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit www.kiloche.com or use our services.

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

We may collect the following information:

  • Full Name

  • Email Address

  • Mobile Number

  • Shipping & Billing Address

  • Date of Birth (if provided)

  • Payment Information (processed securely through third-party payment gateways)

  • Order History

  • Device Information

  • IP Address

  • Browser Type

  • Cookies and Usage Data

How We Use Your Information

We use your information to:

  • Process and fulfil your orders.

  • Provide customer support.

  • Send order confirmations and shipping updates.

  • Improve our products, services, and website.

  • Personalize your shopping experience.

  • Prevent fraud and unauthorized transactions.

  • Comply with legal and regulatory requirements.

  • Send promotional emails, SMS, or WhatsApp updates (you may opt out at any time).

Payment Information

  • All payments are processed through secure third-party payment gateways.

  • Kilo Che does not store your debit card, credit card, UPI PIN, CVV, or banking credentials.

Cookies

Our website uses cookies to:

  • Remember your preferences.

  • Improve website functionality.

  • Analyze website traffic.

  • Provide a better shopping experience.

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

Information Sharing

We do not sell, rent, or trade your personal information.

Your information may be shared only with:

  • Shipping and logistics partners.

  • Payment gateway providers.

  • Technology and hosting service providers.

  • Government authorities or law enforcement agencies when required by law.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

While we strive to protect your information, no method of transmission over the internet is completely secure.

Data Retention

  • We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

You may request to:

  • Access your personal information.

  • Update or correct your information.

  • Delete your account (subject to applicable legal requirements).

  • Opt out of marketing communications.

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

Children’s Privacy

  • Our website is not intended for individuals under the age of 18 without parental or guardian consent.

  • We do not knowingly collect personal information from children.

Changes to This Privacy Policy

  • Kilo Che reserves the right to update or modify this Privacy Policy at any time.

  • Any changes will be effective immediately upon posting on this page.

  • Your continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Kilo Che
304, 3rd floor, Sanghvi Industrial Estate, Near Hindustan Naka signal, MG Road, Kandivali west, Mumbai 400067